RETURN & REFUND
Return & Refund Policy
Would you like to return an item? Please send an email to info@benturnerbags.com. We will provide you with the return address and a return form, which must be included in your package.
Returns are accepted within 30 days from the date of delivery, under the following conditions:
-
Products must be in original condition, with all original tags and labels attached.
-
Packaging must be undamaged and in original condition.
-
Items must show no signs of use or wear.
Important: If the returned items do not meet these conditions, we unfortunately cannot process your return. We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.
Please make sure your return shipment includes a track & trace code. Lost returns without proof of shipment (including track & trace) will not be refunded. Returns sent without a tracking code are at your own risk. Customers are responsible for all return shipping costs.
Once we’ve received your return, we will notify you by email. After the return has been processed, we will refund your purchase amount within 7 business days.
IMPORTANT:
No refunds will be issued for orders returned to an incorrect or invalid address.
Please note: Returns must be made on or before the 30th day from the delivery date. Returns received after this period will not be refunded.
Order Cancellations
You may cancel your order within 24 hours after placing it.
After 24 hours, the processing begins and cancellation is no longer possible.
To cancel your order, please contact us at info@benturnerbags.com as soon as possible.
Please note: Returns are always the sender’s responsibility; shipping costs for returns are not reimbursed.
Received the wrong item or size?
If you received the wrong item or the wrong size, we will send you the correct item free of charge!
Refunds
We process refunds within 7 business days after we receive the returned items. Refunds will be issued through the original payment method, or another method if needed, after verification by our central warehouse.
Contact Information:
Email: info@benturnerbags.com
Or reach out via our [contact form].
Opening Hours:
Monday – Friday: 09:00 – 17:00
We aim to respond to your email within 24 hours.