PRIVACY POLICY

Privacy Policy

This privacy policy describes how info@benturnerbags.com (the "Site" or "we") collects, uses, and discloses your personal information when you visit the Site or make a purchase.

Contact Us

If you have any questions after reading this policy, would like more information about our privacy practices, or wish to file a complaint, you can contact us by email at info@benturnerbags.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this policy, we refer to any information about an identifiable individual (including the details below) as “Personal Information.”

Device Information

  • Purpose of collection: To load the Site accurately for you, and to perform analytics to optimize our Site.

  • Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared with our processor Shopify.

  • Personal Information collected: Web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

  • Purpose of collection: To provide products or services to you, fulfill our contract, process your payment, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, in line with your preferences, provide you with product or service-related information or marketing.

  • Source of collection: Collected from you.

  • Disclosure for a business purpose: Shared with our processor Shopify.

  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: Shopify Privacy Policy.

  • We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our Site. They help us understand how visitors use our website so we can continue to improve and offer you a better shopping experience.

Types of Cookies We Use

  • Essential Cookies: Required for the proper functioning of our website. These enable core features like secure login, shopping cart, and checkout.

  • Performance Cookies: Collect anonymous data about how you use our website (e.g., which pages you visit most often) to help us improve functionality and performance.

  • Functional Cookies: Remember your preferences and choices, such as language or region, to provide a more personalized experience on future visits.

  • Advertising Cookies: Help us serve relevant ads and measure their effectiveness. These cookies track your interests so we can tailor promotions accordingly.

Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. The "Help" section of your browser typically explains how to manage cookies.

Please note: Disabling cookies may affect how parts of our website function.

Third-Party Cookies

When you visit our site, third-party services like Google Analytics or advertising networks may place cookies on your device. These third parties collect data about your browsing behavior over time and across different websites.

Use of Personal Information

We use your personal information to provide our services, including:

  • Offering products for sale

  • Processing payments

  • Shipping and fulfilling your order

  • Keeping you informed about new products, services, and offers

Contact Information

Email: info@benturnerbags.com
Or contact us via our [contact form].

Opening Hours:
Monday – Friday: 09:00 – 17:00
We aim to respond to your email within 24 hours.